Wells Fargo Home Mortgage

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Reviews

• Amir G

  Jun, 20 2018
  ★ ★ ☆ ☆ ☆
  I would give WF 1 star if it weren't for the fact that I did eventually secure a home loan, after many months and a great deal of stress. So the outcome was OK (albeit at a much higher rate than what I'd originally secured with them, and on the high end relative to other lenders at the time), but the process was excruciating. I can't speak to the company as a whole, although the agent with whom I worked (Wayne Slaughter) and the specialist who "adjudicated" my sincere complaints and found "no evidence" to support them nor ever returned my call (Brandon Kingery) had both disappointed me continuously and unnecessarily. Mr. Slaughter had failed on numerous occasions to communicate in a timely manner, in spite of explicit requests for him to do so. As just one poignant example of this, Mr. Slaughter claimed to have been unaware that a title issue was holding up approval of the loan, even though both my lawyer and I had notified him of this issue at least a week prior to his finally returning a call. In general, Mr. Slaughter must have spoken with me only 3-4 times on the phone during the 4 months it took to secure a loan. Wells Fargo's loan officer (Aaron Taylor), in contrast, was great and instrumental in executing the loan and doing some of Mr. Slaughter's work for him, and if it weren't for Mr. Taylor, I suspect that I wouldn't be a homeowner currently. And all of this had to be done with much more involvement and pestering on my part than I would have liked. In short, what happened was that I secured a 3.5% loan, but a tiny bit of land showed up as being in my neighbors' yard when I got the survey. Since that bit of land couldn't be insured, WF underwriters refused to proceed with the loan (although in theory they could have just ignored it, being of negligible risk to them as it were). As lawyers tried to hash this out with the neighbors, WF and my WF agent did nothing to help--no follow-up, no effort, just a phone call from Mr. Slaughter essentially asking me to confirm that this "wasn't the bank's fault". So WF is looking out well for itself! In the meantime, my loan "ran out" and I had to re-apply. Mr. Slaughter ignored my initial instructions to proceed immediately with the new loan and this too got delayed. I lost the 3.5% and was hit with a 4.5% interest rate instead, as rates had gone up (no grandfathering here, thank you, WF). My lawyer finally convinced the title company to insure the bank (not me) for the out-of-possession land, which then allowed the loan to go through. WF automatically increased my down payment by a margin in order to allow me to "afford" the new, higher rate loan, and this too was done without my knowledge (I had to figure it out after the fact with my lawyer, wondering why closing costs were unexpectedly high). So, all in all, I am left with the sense that this company has no concern with customers, only with covering themselves.

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